What Does ISO 10002 Do?
ISO 10002 does not cover issues that need to be resolved outside the organization and business-related disputes. This management system helps identify issues that cause customer complaints.
It provides management tools to manage customer complaints more efficiently and is used to build an effective customer satisfaction system that is open to feedback.
What is ISO 10002 Certificate?
ISO 10002 certificate is a document that can be obtained by businesses that want to act in accordance with customer satisfaction quality management system standards. The investigation and prompt resolution of customer complaints is the main objective of this standard. The ISO 10002 document, which is the guide for businesses in the process of managing complaints, was presented for the first time in 2004. The standard was last revised in 2018
